MAAS - Management Of After Sale Services

Management of after-sales and service is a very important piece as it involves direct interaction with the customer. It also plays a vital role in any enterprise. It improves the efficiency of overall process and thus becomes revenue-enhancing initiative. It also has a major impact on customer satisfaction and hence positively affects customer retention and the re-purchase rate of your products or services. All organizations are now moving from “customer service” to “customer experience”. We at Boffins believe after-sales support plays a pivotal role in customer loyalty, which in turn results in profitable revenue growth.

Boffins provide these specialized services bundled together in its Management of After-Sales Service (MASS) software:

Boffins provide some unique features in our MASS software.

  • Automatic identifying warranty status on basis of AMC date or purchase date
  • Automatic generation of installation notes
  • Real time showing progress of all service calls
  • Real time showing engagement of all service engineers
  • Dynamic search filter to find customer
  • Dashboard intimating Warranty and AMC expiring every month
  • Easy to use interface and quick navigation